These Terms and Conditions regulate the relationship between:
By making a reservation and/or completing an online payment via the Agency’s website, the Client confirms that he/she has read, understood, and accepted these Terms and Conditions, which form an integral and legally binding part of the charter contract.
The Agency acts as an intermediary between the Client and the Charter Company, unless explicitly stated otherwise. The Charter Company remains the owner and operator of the vessel and is responsible for the technical condition, seaworthiness, and delivery of the vessel.
Reservations may be made via the Agency’s website, e-mail, telephone, or other written communication channels.
The Agency’s website displays real-time availability for most vessels. Where real-time availability is shown, the Client may complete a direct booking without additional availability confirmation by the Agency or the Charter Company.
A reservation becomes binding once:
For vessels or periods not covered by real-time availability, bookings are subject to written availability confirmation by the Agency or the Charter Company prior to payment.
Upon confirmation and payment, a contractual relationship is established between the Client and the Charter Company, with the Agency acting as booking agent.
The charter price includes the rental of the yacht and its equipment according to the official price list and inventory list of the Charter Company.
The charter price does not include fuel, harbour and marina fees, tourist taxes, food and beverages, skipper (unless explicitly agreed), or any additional services or extras.
Payments are made online by credit or debit cards or by bank transfer, depending on the selected option.
For reservations made within 30 days prior to embarkation, full payment is required immediately.
Online payments are processed via a certified payment provider. The Agency does not store or have access to credit card data.
Failure to make payments within agreed deadlines entitles the Charter Company to cancel the reservation and apply cancellation fees in accordance with these Terms and Conditions.
If the Client cancels the charter, the Charter Company retains:
The Client may propose a replacement charterer, subject to approval by the Charter Company.
Before check-in, a refundable security deposit must be provided in cash or by credit card, in the amount defined for each yacht.
The deposit is refunded after check-out, provided no damage, loss, or missing equipment is recorded.
Each yacht is insured in accordance with Croatian law. The Client is liable for damages up to the amount of the security deposit.
Damages exceeding the deposit amount are covered by insurance, except in cases of negligence, misuse, or unreported damage, which shall be fully borne by the Client.
Personal belongings of the Client and crew are not insured.
Check-in and check-out times and locations are defined by the Charter Company and stated in the booking confirmation.
The yacht is delivered clean, fully equipped, and seaworthy and must be returned in the same condition, with full fuel and water tanks where applicable.
The Charter Company is obliged to hand over the yacht at the agreed place and time in proper condition.
If the reserved yacht is unavailable, the Client may be offered a similar or better yacht, a smaller yacht with refund of the price difference, or a full refund if no suitable alternative is available.
In case of bareboat charter, the Client/skipper must possess a valid skipper license and VHF certificate, provide a complete crew list, and operate the yacht responsibly and in accordance with Croatian maritime regulations.
If the Charter Company or base manager determines that the Client does not have sufficient skills, the use of a professional skipper may be required at the Client’s expense.
In case of skippered charter, the skipper is responsible for navigation and safety of the vessel.
The Client remains financially responsible for damages caused by negligence, misuse, or breach of these Terms by the Client or crew.
Complaints are accepted only if submitted in writing at the time of check-out and signed by both parties.
Croatian law applies. In the event of a dispute, the competent court in Croatia shall have jurisdiction.
Personal data is processed in accordance with applicable data protection regulations and the Privacy Policy published on the website.
The Agency reserves the right to amend these Terms and Conditions. Updated versions apply from the date of publication on the website.
If any provision is deemed invalid, the remaining provisions shall remain in force.
Neither the Agency nor the Charter Company shall be liable for the non-performance or delayed performance of obligations under this Agreement if such non-performance is caused by Force Majeure.
Force Majeure includes, but is not limited to epidemics and pandemics (including COVID-19), governmental measures, travel restrictions, border closures, quarantine requirements, port closures, sailing bans, natural disasters, war, strikes, or official authority interventions.
If Force Majeure occurs before embarkation and renders the charter objectively impossible, postponement or issuance of a credit voucher may be offered. Cash refunds are excluded unless required by mandatory law.
If Force Majeure occurs after embarkation, the charter is considered partially performed and no refund is due for unused days.
Force Majeure does not include personal illness, missed flights, or lack of travel documents.
The Agency strongly recommends the purchase of travel and trip cancellation insurance, including pandemic coverage.
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